Refund Policy

1. General Policy

At Aafia, we strive to ensure satisfaction with our healthcare platform services. Refunds are processed according to the terms outlined below and may vary based on the type of service booked.

2. Appointment Cancellations

• Cancellations made 24+ hours before the appointment are eligible for a full refund
• Cancellations made within 24 hours may incur a cancellation fee as determined by the healthcare provider
• No-shows are not eligible for refunds

3. Subscription Plans

Subscription fees are billed on a recurring basis. You may cancel your subscription at any time. Refunds for partial billing periods are issued at Aafia's discretion and in accordance with the plan terms selected at purchase.

4. Refund Processing

Approved refunds are processed within 5–10 business days to the original payment method. You will receive an email confirmation once your refund has been initiated.

5. How to Request a Refund

To request a refund, contact our support team at support@aafia.com with your booking or subscription details. You can also reach us through our Contact Us page.